I have checked your website and that the video you are using is not available in the path you mentioned. Although I have checked with a valid video file from your website and seems that is not working too for some reason. I have checked that video in my local environment and found it is working. It seems that there might be some different reason behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
3.Theme Update related issue
4.Child Theme Related issue
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
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