Hi Peter,
I have checked your website and that the video you are using is not available in the path you mentioned. Although I have checked with a valid video file from your website and seems that is not working too for some reason. I have checked that video in my local environment and found it is working. It seems that there might be some different reason behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
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Thanks