Video backgrounds not working

[Frimatek]

Hi there,

I’m facing an issue with the latest version of Pro (also in some previous versions when trying) where the video players are not working in the frontend. I’m seeing the following errors in the browser console:

Uncaught TypeError: (intermediate value).default is undefined

[7]< /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

d /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

d /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

[6]< /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

d /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

r wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

<anonymous> /wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17:12

[mediaelement-and-player.min.js:12:21571](/wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.17)



Uncaught ReferenceError: mejs is not defined

<anonymous> /wp-includes/js/mediaelement/mediaelement-migrate.min.js?ver=6.4.3:1

<anonymous> /wp-includes/js/mediaelement/mediaelement-migrate.min.js?ver=6.4.3:1

Do you have any suggestion about the possible cause?

[prakash_s]

Hello @Frimatek,

Thanks for writing to us.

To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin-level username and password
• Exact page URL

You can find the Secure Note button at the bottom of your posts

Thanks