Validation issue on new domain

Support
#1

Hello. We moved a site from one domain to a new one today and when trying to validate X theme to the new URL it says it works, that everything is unlocked, but then tells me it doesn’t work. I did all of the suggestions from your other topics on this like deactivating all of the plugins and making sure cornerstone and X are up to date.

See screenshot attached. I have this site going live on Friday so would like this to be fixed in the next 24hrs or so as we want to do additional testing. Hopefully this is a quick fix. Thanks for any help you can lend.

Validation-‹-Govern-365-—-WordPress
Validation-‹-Govern-365-—-WordPress1165×625 39.4 KB

#2

Hey Kris,

Thanks for reaching out!

We need to check your backend settings, would you mind sharing you admin credentials? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#3

Secure note added with login details please take a look, thank you.

#4

Hi Kris,

The Admin URL is protected with the Access credentials, can you please check and share that details too?

Thanks

#6

Updated secure note, apparently IT had a login for our wpengine ahead of the wordpress login. Please follow the instructions in the one note. Thank you.

#7

Hello Kris,

I went ahead and reset the Permalink to Plain and then set it to Post name after that I went ahead and validated your site. Please have a look at it.

In case you have not seen the doc of theme validation please have a look at it to learn more about how to validate the theme.

Thanks

#8

Thanks so much for the great support!

#9

Hey Kris,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.

#10

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