Validation Error (Receiving Confirmation of Validation, But Still Locked)

I continue to have frequent issues within websites being hosted on WPEngine. When activating my license, I received a ‘Site is Validated’ confirmation, but then it remains locked and I am unable to make updates to the theme or download any of the included plugins. I have tried clearing the cache and other basic techniques, but continue to have no luck.

Any reason for what might be causing this or any way to get this to resolve? Thanks!

Hello @hollandwebdevelopment,

Thanks for writing to us.

It might be the issue of the plugin conflict, cache issue or any browser extension that is stoping to validate the theme. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

In case if you haven’t seen our doc for validation please have a look at our validation documentation to learn more about how to validate the theme.

If it doesn’t work for you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


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