Validation Code


I am trying to validate my site I paste in my license and hit enter and nothing happens. I have confirmed that the domain matches this code.

Hello @sicairos.edgar,

Thanks for writing in! :slight_smile:

Can you please try following our troubleshooting guide here and see if that helps: Troubleshooting - Validation Connection Issues

Let us know how it goes.

Hi, I am having the same issue. I tried the link and it doesn’t help at all. No errors no nothing. Just a blank page after pressing enter. I did not have this problem before. I had a fresh install and now this.

1 Like

Yeah that did not help :-\

Hello There,

Please make sure that you have registered the purchase code to your licenses page first.

Register the licenses and then assign it to the domain name or site that you are about to validate. I have check your licenses and I could not find that purchase code. It simply means that the purchase code were not registered into your account yet.

​To validate X properly, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here:

Hope this helps.

I have done this and even upgraded to pro, installed pro and put pro license code and still the blank page after pressing enter.

Please open a new topic for your issue specifically and we’d be happy to help there. Thanks!

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