Urgent - Woocommerce Layouts Not Available

Beta
#1

Hi @charlie,

I apologise for posting this in the beta forum, but it is a particularly unusual issue.

I have a live eCommerce website which has strange problems. The Woocommerce Layouts (single and archive) are not accessible in Cornerstone, despite Woocomerce being active:

layout
layout316×775 37 KB

woo
woo1560×541 54.7 KB

I have turned off all plugins (Woocommerce alone could not be deactivated) and the issue persisted.

The fact that the Cornerstone Layouts have disappeared is very worrying and I wonder if you can shed any light on this? I notice that Woocommerce is at 9.0.0, so wonder if there is a major update issue?

Many thanks,
Christopher

Woo Layout Pages
#2

I seam to be having the same issue: Woocommerce dedicated templates in cornerstone

#3

Update - I have this issue on all Woocommerce websites which have been updated to 9.0.0, but not those at 8.9.3.

#4

We need to update something on our end as we are not detecting if WooCommerce is loaded properly in the latest version of WooCommerce. I’ll try to get a release out tomorrow.

I would step down your WooCommerce version via the download link here https://github.com/woocommerce/woocommerce/releases/download/8.9.3/woocommerce.zip.

#5

Thanks Charlie!

1 Like
#6

Fix is out in Pro 6.4.22. Let me know if this solves the issue for you in the secure note as well.

#7

Thanks Charlie. All seems to be good again.

However, the fatal error that Woocommerce 9.0.0 was causing forced all websites into recovery mode. The fix seemed to be:

  • Enter recovery mode from the email WordPress generates
  • Install the Pro update
  • Deactivate and uninstall Woocommerce
  • Reinstall Woocommerce from the Pro tab
  • Update the Woocommerce database using the button which appears at the top of the screen

With these steps everything was back to normal on all websites.

1 Like
#8

That’s a pain sorry, the fatal error didn’t happen on any of my sites. Thanks for the info and bringing this to my attention.