URGENT! Not able to see plugins after update

[Jell92]

Hello,

After updating X theme, I am not able to manage my plugins. I get an error that says: “There has been a critical error on your website. Please check your site admin email inbox for instructions.”.

This is happened after updating X to the latest release.

I hope you can help me out, this is really critical!

[ruenel]

Hello @Jell92,

Thanks for writing in!

The message: "There has been a critical error on your website. Please check your site admin email inbox for instructions." could mean that there is a fatal error in your site. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

And please go to X > Status. Copy the results and post it in your next reply so that we can evaluate your server settings.

We would loved to know if this has work for you. Thank you.

[Jell92]

Hello, Thanks for your reply!

These are the details i get from X > status:

Site

Site URL - https://anders-magic.dk
Home URL - https://anders-magic.dk

WordPress Environment

Version - 5.3.2
Debug is on - No
Language - en_US
Is Multisite - No
Memory Limit - 536870912

Web Server Configuration

Software - Apache
PHP Version - 7.4.3
MySQL Version - 5.5.5-10.3.21-MariaDB-1:10.3.21+maria~bionic

PHP Configuration

Post Max Size - 96M
Time Limit - 50s
Max Upload Size - 96M

Active Theme

Name - X
Version - 7.1.2
Folder - //customers/9/a/9/anders-magic.dk/httpd.www/wp-content/themes/x/
Cornerstone Status - Enabled
Cornerstone Version - 4.1.2

Active Plugins

• Classic Editor 1.5
• Contact Form 7 - Success Page Redirects 1.2.0
• Contact Form 7 5.1.6
• Cornerstone 4.1.2
• Duplicator 1.3.28
• Envira Gallery Lite 1.7.7
• Widget for Social Page Feeds 6.0
• Insert Headers and Footers 1.4.4
• Jetpack by WordPress.com 8.2.3
• Media File Renamer (Auto Rename) 4.6.5
• Modula PRO 1.3.1
• Really Simple SSL 3.2.9
• Redirection 4.7
• Shortcodes Ultimate 5.7.0
• Show Current Template 0.3.3
• Simple Facebook Plugin 1.5.1
• Soliloquy 2.5.9
• UpdraftPlus - Backup/Restore 1.16.22
• Widget CSS Classes 1.5.4
• Yoast SEO 13.1
• WP Editor 1.2.6.3
• WPForms Lite 1.5.8.2

CDN

Click this button to check what CDN this site is using. - Check CDN

[ruenel]

Hello @Jell92,

Your server settings seems okay. Can you please enable the debug mode? You can do this by opening wp-config.php and adding these lines:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.