hi there, i also have footer issue when update from X-Pro 1.1.1 to 1.2.7,
the footer disappear(can not load) or have such error message :
The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page ca
cheing.
i was tried to clear the caches on browser and also tried to deactivate the plugins but still the same issue.
kindly assist
Thanks
Hi There,
Thanks for writing in! It sounds like that your site is reaching its PHP Memory Limit, lets try to increase that. Add this on your wp-config.php file located at the root directory of your site.
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it just before the line:
/* That’s all, stop editing! Happy blogging. */
Once you do that, test your site again and let us know how it goes.
Thanks!
hi there, thanks for assist but the issue still persist, i have add the above snippet codes to the wp-config.php, i am doubt is child theme caused the problem because i restore the previous back up files that without child theme install, it will works fine.
even now i uninstalled and deleted the child theme but the issue still there, cleared browser cached.
then i figure out both previous and latest back up files also have footer alignment issue when view on IE browser from front page.(see photo)
Hi there,
The 1.2.7 updates only contain the fixes for WP 4.9 MEJS so it should work okay the same way as 1.2.6. The issue could be caused by 4.9 updates as 1.2.7 works just fine on 4.8.3. Can’t confirm if this is a bug but we’ll continue checking, for the meantime, please downgrade your Wordpress to 4.8.3.
We’ll check the IE issue once you’re done just to make sure it’s different issue than the first one.
Thanks!
Thanks Rad,
but i was tested the previous back up which is:
WP version 4.9.1
x-PRO theme 1.1.1
(no X-PRO child theme install)
and it works fine and can load the footer on backend admin but when view from front page(without admin login), the footer alignment still have the issue.
meanwhile, The backend footer preview can not be loaded is the latest updated:
WP 4.9.1
x-PRO theme 1.2.7
(no X-PRO child theme install)
hopefully the bug can be fixed which X-PRO theme 1.2.7 can be compatible with WP 4.9.1 a.s.a.p
and also the solution on IE browser for the footer as well
Hi there,
Could you set up a staging from your backup, I just like compare and test it to see what was changed. Then I’ll check with IE issues after this.
Thanks!
i had rollback the X-PRO theme to older version 1.1.1
and it now can load the footer in admin backend.
so obviously is the X PRO theme 1.2.7 still have some bug with WP version 4.9.1
kindly check it out and we are waiting to have the bug fix.
furthermore, the footer on IE browser still remains footer alignment issue when view from frontpage.
hi, if you want to see how is the footer alignment, can use IE browser to see at
thanks
Hi there,
It’s not rolled back and still displaying 1.2.7, I can confirm them in the source code. I’m not saying this is all due to 4.9, but I just like to narrow it down and make sure we’re not dealing with multiple issues. I have 1.2.7 + 4.8.3/4.9 and it doesn’t have this kind of issue. If that’s the case, I’ll continue checking and let you know.
As for the IE, it’s because of broken elements, especially the <strong>. And due to that all elements are wrapped by <strong></strong>
Please check this https://validator.w3.org/nu/?doc=http%3A%2F%2Fgiore.com%2F, samples
Error: Stray end tag h.
From line 319, column 235; to line 319, column 238
ng></span></h></p>↩<
Error: End tag div seen, but there were open elements.
From line 320, column 1; to line 320, column 6
></h></p>↩</div></div>
Error: Unclosed element h6.
From line 316, column 617; to line 316, column 620
left" ><h6>↩<p st
There are many broken elements, the </h> is not even an element. The issue are cause by elements with no open or closing tag.
Please fix them first 
It works okay in Chrome or other browser since they automatically fix broken elements.
Thanks!
hi Rad,
thanks for your prompt responded,
for the
, i was deleted the X-PRO theme 1.2.7 and reinstall the older 1.1.1, how come you saw was 1.2.7 ?
for IE display i will try to figure out and fix it, thanks a lot
Hi Rad, may i know what app/program for checking element error?
Hi there,
You can check the error here https://validator.w3.org/nu/?doc=http%3A%2F%2Fgiore.com%2F, it’s online. You may also use Browser developer tools (each browser has its own and you may check each of their manual/documentaion). Some browser automatically fix error so it maybe different. But you’ll notice something is wrong if you check the browser inspector and each elements are wrapped by some elements. Example, all lines are wrapped with <strong> which indicates that there is a broken <strong> element and repeated since the browser fix it.
About the version, maybe it’s due to cache. I’m still seeing 1.2.7, how about providing the login credentials?
Thanks!
Hi Rad,
Hi there,
You’re right, it’s Pro 1.1.1, but the files that are being served are still from 1.2.7. So the issue might be due to your hosting’s cache.
This is really weird, try opening your browser developer tools and you’ll see what I mean. Could you try cloning your site to a different host with no caching? Or perhaps, when you said you downgrade your theme, you only edit style.css and change the version?
Thanks!
i downgraded the theme version, deleted the X-PRO theme 1.2.7 and reinstalled the older 1.1.1
and my hosting provider told me that no server cache set in my account
i only signed up with 1 hosting provider
In this case, please give us FTP access.
Thanks.
hi, now i just use medispenang.com for live site, staging site giore.com already point to the same document-root as medispenang.com
Hey @gior,
I removed your credentials here because you posted it publicly. Please them and give us access in a Secure Note. See How To Get Support for more details.
Thanks.
hi, the secure note has been made.
it seem like the “A conflict on the front end of your site has prevented the preview from loading.” still persist and the footer still failed to load when on admin footer editing, although i downgraded to X-PRO theme 1.1.1 ?
Hi there,
Are you still working on it? Your site is inaccessible at this moment, it displays internal server error. Let us know when you’re done and we’ll continue checking.
Thanks!