Updated to latestPro Version: 4.2.3 and looking for a start point for resolution, broken site

[nonprofitdev]

Hello,

Everything was left as-is, all Plugins, etc and we updated the Theme and design went wild.

We were just looking for your opinion on where to start to resolve this.

The only solution thus far has been to revert a backup of the earlier Theme, and all was OK.

Thank you in advance for your consideration and assistance. Will be sending the domain URL in a private link.

[ruenel]

Hello @OldWest,

Thanks for writing in!

Regretfully the given credentials do not work for us. The password seems incorrect. Could you please update to the latest versions?
Our latest versions are:

• Pro theme 4.2.3
• WordPress 5.7
• PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

• https://theme.co/docs/changelog/pro-4

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If you are using a child theme, temporarily switch to the Pro parent theme while troubleshooting.

Please let us know how it goes.

[nonprofitdev]

Hi Rue, thank you for the response. The credentials have been updated and checked and working now.
We did check all the above points you mentioned and I suppose if you have any specific tips on where to start or what specifically is causing issues, we can put more focus in that area. Thank you for your review of this request.

[marc_a]

Hi @nonprofitdev,

It looks like at some point you added a customized version of the Recent Posts shortcode that was modifed to include an excerpt, and retrieved it via an old function called cs_get_raw_excerpt that has been moved and renamed. The way we generate excerpts dynamically is a bit different now and renaming the function helped us clarify our intentions. That particular function is only used in couple places related to social sharing and I wanted to help our development team know that it shouldn’t be used generically anymore.

Can you try editing your child theme and replacing cs_get_raw_excerpt with cs_get_excerpt_for_social ? See if that helps get things working again.

Hope that helps.

Thank you.