Update is now not letting me choose column type (1 column , 2 column) as it is asking for a grid plugin

[tulslolst]

Hi, Im getting the following error when creating new rows in cornerstone. Usually I select the amount columns I need for a layout but not its not letting me.

Undefined Element: This element could not render because its definition is missing. You might need to activate a plugin.

[tristup]

Hi @tulslolst,

Thanks for reaching out.
It might be due to the improper up-gradation of the Cornerstone plugin. I would also suggest you follow the below steps while updating to the latest version of the Cornerstone.

1. Delete the Cornerstone existing one
2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

If that does not resolve the issue, I would suggest you troubleshot a few common issues on this.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[tulslolst]

1m

It’s still not working. If I duplicate any old rows I can change the columns but any new ones I add bring up this error still. Iv never had this error before.

Thanks
Chris

[tristup]

Hi Chris,

I have checked the Home Page top section and found that the Layout can be changed and it affects the Frontend too. If you are talking about the builder is not showing that column change output, that might be due to the layout for your builder is selected with the different column settings.

If that is not the case and you are trying to point out something else, please provide any screenshot marked with the issue or any video that helps us to recognize the problem.

Thanks

[tulslolst]

If I edit any pages that have columns already it is fine. If I add a new page and a new row section, that’s when the error appears.

[tristup]

Hi Chris,

Your screenshot shows that you are using the Grid element, but unfortunately, that is no more available with the X theme, and that is why it shows the Undefined Element. Please check the following thread for more information on this.

Grid elements disappeared

Hi @SalsaMonkey, I’m sorry you’re having this issue with your sites, and I can assure you you don’t intend on removing any features from any of our products. The Grid element was never an advertised feature of X or Cornerstone and is referenced as one of the main differences when you upgrade to Pro. Our products our built from a single codebase that gets split into the respective products and there were a few releases of 4.0 where the Grid element was mistakenly not removed. The earliest time …

And I have also checked by creating a new test page and the column structure does not come up with that shown in your screenshot and worked perfectly fine.

Thanks