Hello. I have a website for a client that did not have a valid license for X Theme (Not Pro). I advised the client that we needed to purchase a license and I purchased a new license for the site. However, each time I add the license, I get an error message saying " Your code is valid but looks like it has already been used on another site". When I go into my account, this does not seem to be the case, so I’m not sure what to do.
Also, in Plugins, I’m trying to update Cornerstone, but getting an error that “Update Failed: Update package not available” . The site is on Version 1.3.0 of Cornerstone and 4.2.3 appears to be the latest.
Can someone please assist me in getting this site updated to the newly purchased license?