Unanswered Urgent Case (AGAIN!)

[mercurycreative]

Hello

I again have a case with you that has gone unanswered for days.

Cornerstone Builder Issues

Greetings, We are continuing to have some residual issues with the Cornerstone builder after the last update. The new bug we found is that it is not loading content modal (cta popup) in the builder page and is instead showing at the bottom of the page. We have implemented a CSS fix on the main site so the client can continue to work, but you can view the problem on the staging site we set up for the last cornerstone case. Would it be possible to have someone take a look? It would be good to …

This is the second time this month that urgent cases go unanswered and I have to beg to get it looked at.

This is really embarrassing for us with our clients and reflects horribly on Theme.Co.

How am I supposed to recommend you to my clients when urgent issues get ignored and I get stock answers back, unless I beg and open multiple cases to get your attention?

Can I please get support for this issue with your product!?! It’s been 5 days with no response!

The last time took 16 days with no action. Is this how it just is with Theme.co and the level of professionalism I should expect from your organization?