Unable to verify licence. "Uh oh, we couldn't check if this license was valid."

dmh2020 · February 1, 2021, 4:52am

I have updated and reinstalled the latest version of the theme and I keep receiving this error.

ruenel · February 1, 2021, 5:17am

Hello @dmh2020,

Thanks for writing in! Please be advised that the X license code can only be used to validate the X theme. You cannot use it to validate the Cornerstone if you are using Cornerstone as a stand-alone plugin.

Please see the secure note.

Best Regards.

dmh2020 · February 1, 2021, 5:18am

Yes, I have purchased X and had previously validated.

ruenel · February 1, 2021, 5:23am

Hello @dmh2020,

Please provide us access to your site so we can investigate the issue. In the meantime, you can also check out this documentation:

https://theme.co/docs/problems-with-product-validation

Best Regards.

dmh2020 · February 1, 2021, 5:29am

When I attempted to activate x theme, my dashboard gave me this error:

There has been a critical error on this website.
WordPress caught an error with your theme, X.

marc_a · February 1, 2021, 5:28pm

Hi @dmh2020,

To further help you with your issue, please give us the following information in a Secure Note.

WordPress Login URL
Admin level username and password
FTP Access

You can find the Secure Note button at the bottom of your posts.

Thank you.

dmh2020 · February 2, 2021, 4:14am

I now am experiencing a new issue, upon updating my X theme plugin I received the immediate error: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

I believe this is causing issues with other parts of my site as well.

prakash_s · February 3, 2021, 1:58pm

Hello @dmh2020,

I checked your FTP details but unfortunately, the given FTP details are not working at my end. Please recheck and send us again.

I would like to suggest a few troubleshooting steps to fix it. You need to access the file from FTP and rename the theme X to X-test(File Path: wp-content/themes/) and then rename the plugin cornerstone (File path: wp-content/plugins/) to cornerstone-test. If the issue still persists then the issue is not coming from our X theme and cornerstone plugin. It might be the issue of file permission or any plugin issue.

Hope it helps
Thanks

dmh2020 · February 6, 2021, 10:42pm

I have updated the log-in credentials. Please assist with the troubleshooting.

ruenel · February 6, 2021, 11:16pm

Hello @dmh2020,

I have resolved your validation issue by deleting the old Cornerstone version and also I have deactivated the " WP Templates - Edit with Cornerstone Button" plugin temporarily as well.

Kindly check your site now.

dmh2020 · February 7, 2021, 3:33am

Seems to have resolved the error. Thank you. I am also having some issue uploading and viewing media in my WordPress backend, is it possible that this is linked to an issue with the theme?

marc_a · February 8, 2021, 3:00pm

Hi @dmh2020,

We’re glad that it is now working properly on your end. On your other issue, I suggest that you do the following troubleshooting.

Hope that helps and let us know how it goes.

Thank you.

system · February 18, 2021, 3:00pm

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.