Unable to validate license after changing url

jweddell · October 5, 2020, 2:51pm

I changed the url and used the license code to validate the theme and it says it validated but it did not unlock the extensions. Why?

marc_a · October 5, 2020, 2:56pm

Hi Jack,

Thanks for reaching out.

To better help you with your concern, please give us the following information in a Secure Note.

WordPress Login URL
Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

jweddell · October 5, 2020, 9:02pm

http://romtecutilities.com

username: adm9n_test
password: seY3BkkRcPLnZ2)2R3We2EQ*

marc_a · October 5, 2020, 10:02pm

H Jack,

The given credentials are not working, please double check it again and let us know.

Thank you.

jweddell · October 6, 2020, 4:46pm

username: admin_test

tristup · October 29, 2020, 5:36pm

Hi Jack,

There might be some other issue that does not let you validate the License, by going ahead I tried to validate your site with the License Key assigned to the site in your Themeco account dashboard, and it worked.
Now your site is validated.

Thanks

system · October 16, 2020, 5:03pm

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.