Hey Steven,
This has just been brought back to my attention.
I apologise for the above, but my colleagues had a misunderstanding. You’re quite right that you won’t see that padlock from your account.
However, we do still need to resolve the ownership issue. The account you are posting from now is the same one as you originally posted from, which is not connected to the license in question. I think we have established that your programmer is Cosmin and that the license is in an account belonging to him, and I can see that he has logged into it within the last 24 hours, so I don’t see any reason why he cannot post here, or create a new post himself, to either get this matter investigated via his account, or to request the license be transferred to your account.
Once you resolve this with your programmer, we can progress this for you, something which I can assure you, we are just as eager to do as you are.