Trying to upload x-theme in wordpress but getting critical 404 error

[microfilm811]

Hi,
For the past week I’ve been trying to upload x-theme into wordpress but it keeps thowing an error and also locking me out of my admin page.

I have the latest version of x-theme downloaded and all plugins are up to date.

Please advise!!!

[prakash_s]

Hello @microfilm811,

Thanks for writing to us.

Please ensure that you have given sufficient permission to the wp-content folder. I would also suggest you please ensure that you have increased the PHP memory to upload the theme. In case you have not seen the doc please have a look at this doc to learn more about how to install the theme.

Installation & Validation | Themeco Docs

Please add the below-given code into your wp-config.php for debugging setup and the error logged into the file name debug.log inside the wp-content folder.

You can let us know if you find any error that is related to our theme or theme bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Please share the FTP details in the secure note so that we can debug it properly.

Thanks