Please bear with me, as I am not an experienced web developer and I’m just trying my best to follow documentation instructions.
I just purchased the new updated theme X with extended support.
Attached is my purchase code and certification.
I had an older version of X installed, so I followed the link instructions and renamed the “x” folder to “x-old”.
I just tried installing the new theme X that I purchased by uploading the zip file.
The install was unsuccessful and below is a screenshot of what I see.
Help needed. Thanks.