Hi, I’m facing an issue with re-validating my themeco license. I’ve had a license since 2015 that has been used for this site- doceremedspa.com. I wanted to use some add-ons recently, but they weren’t installing and the support forum said to try re-validating the license. I logged into theme.co site and tried using the purchase code, but i’m getting a message on my site’s dashboard saying that the purchase code is being used for a different site.
The very strange thing is that the theme.co site has a production url listed as- 3af.15f.myftpupload.com. I went to that URL, thinking it would pull up my site (doceremedspa.com), but it’s some random site that I’ve never seen before! How is this possible? It looks like the site (3af.15f.myftpupload.com) showing under my account and purchase code is someone else’s real site. I’m not sure what’s going on.