Transfer Licence between users

[mcuddy452]

Hi, I need to transfer a licence from a client account to my account. When we look in the client account, the licence does not have an unlock symbol. What do we need to do?

Thanks

Mark

[tristup]

Hi Mark,

Thanks for reaching out.
You can transfer the license from one account to another, please go through the following thread on a similar topic.

Need theme license transferred to a new account

They don’t have an account yet. The problem is they can’t create an account because they haven’t purchased a license. The account details I provided were for you to create the account for us. I need you to create the account with the credentials provided because we have no way of doing it on our end. Then I need the license transferred to the new account (the one you just created) Can you use the credentials provided in the previous message: to create an account for them transfer the lice…

Hope it helps.
Thanks