Dear Team, I have a big Problem, please help me quickly. When I signed in to theme.co, I took the username AnneGründling - I didn´t see that he transfered the “ü” to an “u”. Then I bought the Pro Version (Apex?) and then read your Guideline how to start. There it´s told to go to themeforest, which appears as envato, and to Login there. I tried with the AnneGründling-name an was rejected. Then I made a mistake and created a new account at envato - with exactly the same username (AnneGrundling with u), mailadress and Password. But in there there is no item bought.
So now I can´t commence and am stuck. I have bought the Pro already and can´t Access it.
Please help me - envato doesn´t reply to my request since days!!! And, unfortunately, none of your platforms offers a support via phone, especially for noobs like me it would be a real help.
Thanks for getting back to me very soon, I really need to start.