This theme failed to load properly and was paused within the admin backend

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#1

I tried to load the theme zip file and that failed. So, I deleted the files and FTPd them to my server, but it still did not load.
What am I missing?

Thanks,
Roger

#2

Hi Roger,

Thanks for reaching out.
It will be very difficult to recognize the issue without investigating through the admin dashboard. Can you please provide login credentials of your broken site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi Roger,

I can see the X in the Themes folder through the FTP. But the WordPress user does not have the privilege to activate the theme. I would suggest you assign the Admin privileges to the existing user for further investigation.

Thanks

#4

I have you as an admin in Wordpress. The X theme is the active theme already, so not sure what you mean.
As for FTP, you should have the same privs as me.

#5

Oh, and what about the Cornerstone update issue? I think that may be the whole problem?

#6

Hi Roger,

Thanks, but the WP credentials provided above still has no admin privs.

But I check the frontend of your site, I see X and Cornerstone is not in compatible version and both are outdated but you have latest version of WordPress, so there are incompatibilities issue here.

Please follow this guide.

  • Switch to any default WordPress theme first.
  • Delete X and Cornerstone
  • Download the latest version of X (9.0.8) (follow this guide), make sure you download the Installable Wordpress file only, that should be good to upload on the admin dashboard.
  • Install the x.zip file that you just download via admin dashboard (Appearance > Themes > Add New > Upload Theme).
  • Activate the newly installed X
  • A prompt to install Cornerstone on the top of the dashboard will show, follow that prompt to install the latest Cornerstone (6.0.8).
  • Clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope it helps,
Cheers!

#7

Thank you.
That was what I needed.
RW

#8

You are most welcome Roger

#9

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