This looks like a brand new purchase code that hasn't been added to a Themeco account yet

Trying to validate our license key and i get " This looks like a brand new purchase code that hasn’t been added to a Themeco account yet." when i follow the link to sign in i get a page saying “Oh my. It looks like this page has been lost.”

Hi Tony,

Thanks for reaching out.

We’re sorry that you having that kind of issue. To better help you to fix your issue, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password
  • License code purchased

You can find the Secure Note button at the bottom of your posts.

Thank you.

thank you. I have provided the information in a secure note

Hi Tony,

It seems that you have License for the X theme, and trying to validate it for Cornerstone. Just for your information, Cornerstone is an individual plugin that comes with the X theme too. So if you want to use the Cornerstone along with other themes, you need to buy a standalone Cornerstone license.

Hope it helps.
Thanks

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