Trying to validate our license key and i get " This looks like a brand new purchase code that hasn’t been added to a Themeco account yet." when i follow the link to sign in i get a page saying “Oh my. It looks like this page has been lost.”
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Hi Tony,
Thanks for reaching out.
We’re sorry that you having that kind of issue. To better help you to fix your issue, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
- License code purchased
You can find the Secure Note button at the bottom of your posts.
Thank you.
thank you. I have provided the information in a secure note
Hi Tony,
It seems that you have License for the X theme, and trying to validate it for Cornerstone. Just for your information, Cornerstone is an individual plugin that comes with the X theme too. So if you want to use the Cornerstone along with other themes, you need to buy a standalone Cornerstone license.
Hope it helps.
Thanks
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