Themeone The Grid Skin Builder Not Functioning

[simeoned]

I just wanted to make your staff aware that there is a bug in the Skin Builder. And maybe this helps someone who is struggling with what is happening here (there is a workaround)…

The issue:
The skin builder will not save anything you create nor will the import demo skins feature work. Here is a screenshot of the console when loading the “Create a Skin” page…

This install was running WP 5.6.2 and I confirmed on another site that 5.7 was doing the same thing. I use The Grid all over the place so I have a few examples to experiment with.

The Workaround:
I used WP Downgrade | Specific Core Version to roll back the core to 5.2 (it may have worked with a version significantly newer than that but I just went back to an arbitrary version that was just from a while back to test). Anyway, that worked and I was able to build my skin as per usual. Now I’ll simply update to 5,7 and move on down the road.

But this is obviously not ideal. I figured since you guys have a deal with Themeone, you might want to reach out to them and get someone on their team to deal with this buggy behavior.

And, yes, I tried this in multiple browsers on multiple sites hosted on different servers even. All were at least WP 5.6.2 and all were running PHP 7.3 at least (no one is on 8.0 yet). Only when rolling back the WP core was I able to use the plugin as intended.

Please let us know if there is any movement on this. Thanks in advance.

[simeoned]

Anyone looking into this?

[ruenel]

Hello @simeoned,

Thanks for writing in!

Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to. We provide support to our customers 24/7/365 in the Support Forum. Support questions are answered in the order received and responses may take up to 24 hours (typically sooner). Complex questions or busy times may take longer.

Could you please update to the latest versions?
Our latest versions are:

• Pro theme 4.2.3 or
• X theme 8.2.3
• Cornerstone 5.2.3
• WordPress 5.7
• PHP 7.4
• The Grid 2.7.9.1

This latest release contains fixes for several issues so be sure to check out the changelog:

• https://theme.co/docs/changelog/pro-4
• https://theme.co/docs/changelog/x-8
• https://theme.co/docs/changelog/cornerstone-5

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

[simeoned]

Most software is up to date and has been since before writing my post. The only exception is actually to The Grid itself. Which means, hopefully the update will fix this issue. The problem is that there is no update available for The Grid from the WP dashboard anywhere. I am stuck with 2.7.4 of The Grid. Is there a way to force the update so I can see if that moves this needle? I am not confident that it will but… it should be eliminated as a reason things are not working properly.

[ruenel]

Hello @simeoned,

We do not have an ETA yet for the next update release of the TheGrid plugin. We will be waiting from the creators of the plugin for the updates.

Best Regards.

[jonecky816739]

I’m having the similar issues. I cannot create new grids (only blank page loads when clicking “Create a new Grid” button), also while editing existing grids modifications, Grid Type remains always Masonry type despite of saving and skin changes doesn’t affect to skin outlook at all.

Everything else is up to date but The Grid is stuck to version 2.7.4. When I go to WP Plug-ins page, it shows The Grid with link “Update Required” and says “Minimum required version: 2.7.9.1”. There’s even “Update” button but once pressed WP says “You’re using the latest version”.

[ruenel]

Hello @jonecky816739,

Please deactivate your TheGrid plugin. Once deactivated, you should be able to update it to version 2.7.9.1. If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off-topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Best Regards.