Theme validation does not work

Moved from staging to production, updated the URL on this site but am not able to finish the validation on the site (nothing happens when i click enter)

1 Like

Same for me!

Hello There,

Thanks for writing in! ​To validate X properly, please do the following:
1] Please login to your account and assign the license ( You need to assign the license to your site using this url for example: You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license code.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here:

I have done all of this but still after i paste the code on the validation screen i am unable to hit enter…

Hey There,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Thank you.

yes, can you please provide me with an email to send this information to?

Hi @tapwithus,

You can provide us with your login credentials via the Secure Notes button:


sorry, i dont see that option

It’s the key icon.

Please give us a screenshot of what you see.


okay. added to the previous message

Hi There,

Upon investigating this issue further, I found that you were experiencing a plugin conflict. I have disabled your 3rd party plugins and then I was able to validate your site.


Which plugin was it?

Hi There,

Did not check for a particular plugin, I have disabled your 3rd party plugins at once and then after validation, I have re-activated them all.


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