The Cornerstone editor loads but does not allow you to view the changes

[Villamizar]

Hi! I use the X theme. I manage to enter Cornerstone to edit the pages but not see the changes. On the right side, the screen is blank and a wheel is turning. I have been able to make changes blindly. The problem presented by the editor has been around for a long time since the theme update with the new interface. I expected it to be solved with new updates but it has not happened. I have entered forums and no solution has served me. I appreciate the help!

The website URL is https://www.liohproducts.com/.

[prakash_s]

Hello José,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict or server cache issue. Please make sure your theme and plugin are updated as per our version compatibility page. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing For Theme Related Issue
2. Testing For Plugin Conflict
3. Theme Update
4. Child Theme
5. Css/Js Customization
6. Increasing Php Memory Limit
7. Disabling Cache
8. Disabling Cdn
9. Permalinks
10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

[Villamizar]

Thank you for the information. The problem was in one of the installed cache plugins. I have disabled the plugin and the page no longer freezes.

[Villamizar]

I forgot to comment that the plugin or plugin that generates the conflict is “Autoptimize”.

[prakash_s]

Hello José,

Glad that we were able to help you. Please feel free to reach us if you have any query regarding our theme and theme settings.

Thanks