Templates not sticking

[lisacole1]

Success Stories - Frontrunners Innovate

Hi, on this page I have set the columns to be 100% in the smallest screen size but that is not showing on a phone. Please help

[prakash_s]

Hello @lisacole1,

Thanks for writing to us.

In order to help you with your concern, we need to check your settings. I would request you, please share your details in a secure note. Please provide the following details meanwhile you must troubleshoot common issue before we investigate your settings.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[lisacole1]

thank you, I really cannot see what I’m doing wrong

[tristup]

Hi @lisacole1,

I have checked it in my Android mobile device but didn’t find the issue you described in your screenshot.

I would suggest you check once by clearing type cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.

Hope it helps.
Thanks

[lisacole1]

I have cleared the cache
That first section should be 100% with the graph icon taking up full width and the text “Success stories etc…” taking up 100% below that. You can see on my screenshot that I set the template to be 100% on smaller screen sizes.
It should look like this

[prakash_s]

Hello @lisacole1,

Thanks for sharing the login details, I went ahead checked your page it seems that it was an issue with broken HTML. I would suggest go to Section 5---->Column 2—>Text—>Background. You have not set the color properly, you have not added the closing [")"]bracket. Please have a look at the given screenshot in the secure note.

Thanks

[lisacole1]

you total genius! thank you so much! I would not have thought to check that far down. I really appreciate your help, have a lovely weekend

[prakash_s]

Hello @lisacole1,

Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.

Thanks