Template Not Uploading


A template I created in one of my sites is not importing into another that I am working on. After hitting import, there is no error message or indication that the template has loaded - the import panel just remains showing 0 templates imported.

Both sites are using the latest version of Wordpress and Pro.

Hello @caturley,

Could you please update to the latest versions?
Our latest versions are:

  • Pro theme 4.3.2 or
  • X theme 8.3.2
  • Cornerstone 5.3.2
  • WordPress 5.7
  • PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If the updates are not helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

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