Template Manager Unusable

Support
#1

A discussion of this issue begins here: https://theme.co/apex/forum/t/import-starter-template-not-working/26840/11?u=simeoned where I was advised to begin a new thread. Let me start off by saying that the Mod Security suggestion mentioned there is not the fix I need. There is nothing relating to cornerstone-endpoint in the logs at all. Moving on from that troubleshooting step….

I have recently upgraded to 2.04 for all of my Pro sites - there are many. Not a single one of them has a functioning template manager. Many of them are on the same host, but not all of them. So my suspicion is that this is not related to the hosting environment - no error are being generated when I attempt to use the template manager - it simply does not work.

Screenshots:

Panel #1 shows what happens when I attempt to Import Starter Pack, and #2 shows a similar problem when attempting to Download Template. These strange, skewed buttons appear and nothing happens at all. As a result, I can’t use the header builder because I need one of the templates as a starting point.

I will be sharing a secure note with support credentials in - please have a look ASAP as I can’t get anything done until this is resolved. Thanks in advance!

Dan

#2

Alright, what I believe we have here is a problem relating to Chrome’s (latest build for OS X: 65.0.3325.181) ability to display the tooltip which shows the confirmation, “YES, CONTINUE” or, “NO THANKS” buttons. I discovered this by launching an older version of Firefox where I could see the tooltip style box.

Jumping back over to Chrome, I noticed that, even though the display of the tooltip is skewed, obscured, and in the wrong position, the buttons are actually still clickable. What I mean is, if you click where, “YES, CONTINUE” would be if it was displaying correctly, the templates do in fact download right away.

My conclusion is that there is a display bug relating to Chrome on OS X. I have also discoverd some issues with Safari during my troubleshooting which I will address in another thread shortly. (EDIT: link to Safari thread: https://theme.co/apex/forum/t/pro-wont-launch-in-os-x-safari/27355?u=simeoned)

Could someone please look further into this. Chrome is my go to and I really do not want to have to switch between these constantly. Its a fine temporary work around but its not awesome. What do you guys think?

#3

OK, so now I’ve found out that this issue applies to more interface elements than just the Template Manager. Here is what happens in the Header Builder when trying to select a BG color for the header bar.

As you can see, the color picker is wonky just as described in the Template Manager issue. I saw that someone on staff logged in to my test site. But there is no reply… Thoughts, suggestions, fixes?

#4

Hello there,

It seems its a browser issue than a theme one. I’ve tested the color picker on my end and it’s working fine.

I suggest you re-install Google Chrome: https://www.google.com/chrome/

Hope this helps.

#5

@jumar,

I’ve just spent all morning uninstalling and reinstalling Chrome. Before I rebuilt my bookmarks and settings, I logged in again and tested the color picker issue. Same problem again. No change at all.

Did you test Chrome for Mac? PC seems to be working fine on a friend’s machine.

#6

RESOLVED:
I had not yet updated to OS 10.13.3 High Sierra because of a known incompatibility with some software I use on my system. It seems that, even though I had the latest version of Chrome, the OS being out of date was causing this issue. Either that, or whatever was going on was otherwise remedied by the update.

#7

Glad to hear that you have found the solution. :slight_smile:

#8

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