Template Blocks Disappeared and Replaced with Numerous Empty Ones

Support
#1

I had saved a bunch of sections as template blocks and used them a few weeks ago. Now I went to use one and there’s about 100 empty blocks saved and the original ones disappeared. When I try to delete one of these empty blocks, I get an error “Uh oh! Unable to delete stored template.”

#2

Hi there,

That is a strange case. I searched our previous answers and found out this topic regarding the case:

Kindly first backup of your website before doing anything, then follow the instructions mentioned in the thread.

Kindly get back to us with the result and URL?User/Pass of your website using the Secure Note functionality of the post.

Thank you.

#3

Hi Christopher,

I created a fresh staging site and tried the transient cleaner and it didn’t work, unfortunately.

See the site URL and login info in secure note.

Try editing a page in Cornerstone, click on templates, and you’ll see many empty blocks saved that can neither be inserted or deleted. I used to have 15-20 blocks saved with titles.

Thanks!
Cecile

#4

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, the only way to solve this would be to restore from a previous stable version of your site.

Thanks.

#5

So I disabled all the plugins except Cornerstone and the problem is still there. I tried using the previous stable version of the X-theme and the problem is still there.

I don’t have a previous stable version of the site to use. I need to fix this one. I can re-create the saved blocks, but how can I delete all these empty ones? Can I delete them from the database somehow? Can you tell me where to find them and maybe a SQL Query I could use?

Thanks!

#6

I figured it out! …mostly.

I found the template blocks in the database in the posts table with post type = cs_user_templates. There were 231 with empty content but urls that looked like blog posts. I deleted them all and everything seems to work fine.

I had used an import plugin to add these 232 posts and something must have gone wrong and they got saved as cornerstone templates and overwrote mine. Why, I don’t know, but it’s fixed now.

Thanks for the support! Case closed.

#7

Glad to hear it’s sorted.

Cheers!

#8

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