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  • March 1, 2016 at 1:39 am #817955
    chasrl
    Participant

    I am getting an error “Could not load template” when attempting to apply a new custom template to an existing or new page, after having successfully saved the new template first in Cornerstone using save as a page to library. The new template appears correctly in My Pages, but the template does not load when clicking on Insert and selecting the new template.

    I am developing locally in an XAMPP environment, and deploying to a Hostgator site. I get the same error message in both environments. WordPress is 4.4.2–en_GB; X is 4.3.4; Cornerstone is 1.1.3 in both environments. Our URL is otherpathtravel.com.

    Help appreciated!

    March 1, 2016 at 2:22 am #818009
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 1, 2016 at 3:57 pm #819076
    chasrl
    Participant
    This reply has been marked as private.
    March 2, 2016 at 12:15 am #819558
    Lely
    Moderator

    Hello There,

    Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

    1. Install Transient Cleaner
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    4. Select Run Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Select Run Now
    8. Recheck your Cornerstone for functionality

    Hope it helps.

    March 7, 2016 at 3:09 pm #827545
    chasrl
    Participant

    Thx! I am still working through to make sure I have got all Cornertsone functionality back, but this seems to have fixed the problem.

    March 7, 2016 at 10:02 pm #827956
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

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  • <script> jQuery(function($){ $("#no-reply-817955 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>