Site is validated, but site owner does not have access

Hi, I’m updating a staging site for my client and need to generate a second licence for the staging site.

The site owner does not have a Themeco username/password to access her ‘Manage your licenses’ page.

It looks like the person who initially built the site for her didn’t pass on these details along.

What is the process for establishing ownership of the Theme and then, access to the ‘Manage your licenses’ page?

Summary

The Pro theme is currently validated at startnow.co.nz

Hello @fd_admin,

Thanks for writing in!

Your client must present a proof that he/she has bought the theme from us. He can send us the order number or the license code so that we can verify. If he/she has the license code, he/she should be able to register to the APEX with no issues. For more details about product validation, please check this out:

Hope this helps.

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