Hi there,
Our site has crashed unfortunately. It’s not displaying images or CSS (fonts, etc) and displays all the theme’s shortcodes as code on the live site.
So far I have tried:
Hello @gavgeorge,
Thanks for writing in! You need to update the Cornerstone plugin to the latest version. Make sure to update the X theme too. Check out the changelog here:
If this is your first time updating the theme and plugin, kindly check out this documentation first:
Best Regards.
Hi thanks for your reply. We haven’t activated Cornerstone for some time as activating it crashes our site, and haven’t found a dev that can find the issue or workaround. We have managed without it until now. Given the site has worked successfully for over 2 years, there must be another issue. Thanks in advance.
Hi again,
Iv’e done a bit more investigation and it appears the issue is with the last two available X Theme updates. Are you please able to provide an earlier version of the theme so we can get our site back up again while we troubleshoot and implement a more permanent fix in our staging site? Many thanks
Hey @gavgeorge,
Try updating X first before activating Cornerstone. If that doesn’t work, temporarily switch to the default WordPress theme and delete the Cornerstone plugin and then delete the X theme and reinstall the latest X version. You can download the latest version from your dashboard or in Themeforest. Once X is installed, activate it then install the Cornerstone plugin via the link the will appear in your WordPress Dashboard.
After that, activate your child theme. If your site breaks after activating your child theme, this is the time you’ll need to call a developer or you can subscribe to our One service and we’ll check why your child theme is causing the issue.
Thanks.
Ok thanks, Ive just subscribed to One service so hopefully we can get it back online soon.
Thank you for subscribing to One.
