Site Broken but now fixed

Support
#1

Hi guys, I decided to run the tests on my own sites in order to make sure they work so I can update my client.

skylabsound.net and sixsenserecords.com are up to date to the latest version of WP also XTheme and cornerstone and all is working fine.

Ran the same updates on stradfilms.com but I wasn’t being able to launch cornerstone, (got a spin circle) once I deactivated my cache from Siteground it worked.

Are all sites now Pro? I have no idea how to use Pro can you send me a link to a tutorial so I can learn all over again

#2

Hi @LucyKeile,

Would you mind sharing login credentials for the site that isn’t working? You can add them to a secure note. Also, nothing should have changed to Pro automatically. Can you advise where are seeing that? Thanks!

#4

I reverted to the old theme and cornerstone on the client site. I am new to this, so I am looking to staging (?) his site so no one can go there now and see a broken site, his site had errors on the navigation bar and the footer.

All customizing functions are different,

Screen Shot 2020-12-16 at 10.41.31 AM
Screen Shot 2020-12-16 at 10.41.31 AM788×1672 108 KB

Is this how theme options will display from now on?

#5

Looks like something is still off because those are not the fonts that should be used for the app. Thanks for posting the login details! I got past the HTTP auth, but using the same info for /wp-admin says “Unknown Username”. Could you double check and let me know how to login as an admin? Thank you!

#6

I updated the credentials on the secure note. Thanks for looking at this. Please take a look at the navigation bar and footer. In the customizer it shows correct, but not while the site is live.

#7

Hi @LucyKeile,

Unfortunately, the given credentials of WordPress, are not working, can you please check and send it once again.

Thanks

#8

Hi @LucyKeile,

Thanks for updating them! I’ve installed a patched version on your site. Let us know if that corrects everything you’re seeing.

#9

It works, but what is a patched version?

I need to make these changes to his live site.

Also, do you know why the map on the home page and also get in touch page does not work?

#10

Hi @LucyKeile,

You can safely update to the latest version available via automatic updates. I’m sorry for not being clear. A patched version is just a way for us to fix the issue on your site directly until the official release goes out.

I think the map doesn’t work because the API key isn’t configured for your staging domain.

#11

so I can go and update on the live version?
I will update theme > cornerstone and the navigation all will work?
What happens if there is issues on the release that will go out? ( is this a release of theme)

Can you tell me why was giving that problem on the navigation bar and footer?

#12

I would say try updating your staging site and check to make sure everything is the way that you would expect it. Then update the live version. The issues we’ve discussed here are corrected but it would be good to make sure you’re happy with everything first. As for the navigation/footer it was most likely related to an error where some CSS was loading in the wrong order (fixed in one of the point releases).

#13

@alexander
I am sorry but I am not 100% clear. The staging site looks perfect everything works but the map and I understand that is because the API key.

I apologize but I am new to staging and need to understand this better.

You said…

Was this installed by logging into the WP dashboard on the staged site or the actual site?

you said…

This was fixed on your theme so if I update the theme now this problem won’t occur?

Just want to understand better.

Thank you!

#14

Hi @LucyKeile,

Was this installed by logging into the WP dashboard on the staged site or the actual site?

I only had the credentials to the staging site, so that’s where I installed it.

This was fixed on your theme so if I update the theme now this problem won’t occur?

Yes, that’s correct. Assuming you don’t see the problem occurring on the staging site after it is on the latest version.

#15

Your credentials for the staged site is the same as for the regular site, I was told by my hosting folks, I thought this was a common thing. I can’t update the actual site because you did not install this patch there.

Can. you install and I update after. I have an important newsletter to release tomorrow and we will have a lots of traffic to the site, I can’t have a mistake.

I said the problem was navigation and it is fixed on staged site. Can you guide me here with what you did… I kind would like to know what is this patch.

#16

The “patch” was simply us installing a version of Pro temporarily until the official release went out. You can update your sites via automatic updates now as it includes all the fixes you need.

#17

Thanks - I did update the theme and cornerstone on live site, it works ( I don’t have issues with the navigation bar anymore)
I wanted to embed a YouTube video but I kept getting *pail to save messages.
I troubleshoot by deactivating plugins but the problem still persists.
I did not fix the issue but was able to create the post using a video player element for time being.

Now I am having all sorts of issues, browser not finding the site, taking forever to load, and I do need to update a text on a published post and it won’t allow me to save.
I am able to save on the staging site but not on the live one.
Please let me know what is the issue here.
If you need to look at the site the logins are the same on the secure note. Thanks

#18

Hi @LucyKeile,

I just checked your live website and it is just loading fine on my end. I suggest that you clear your browser cache and let see if it solves your issue about taking to load forever.

On the other hand, regarding that, you won’t able to update/save a published post. I did a test on your live website and update one of your posts to test the issue but I couldn’t replicate the issue, I was able to save the post. See secure note for more information.

Hope that helps.

Thank you.

#19

I just did a test but login into the live site and try to update a text in a published post. It. does not save.
Stays like this for a long time. Then if I try to log in again says unresponsive.
Screen Shot 2020-12-21 at 6.56.28 AM|690x45

#20

Hello @LucyKeile,

It seems that you are using X theme 8.0.7 and Cornerstone version is 5.0.7. We have released some fixed can you please update your theme and cornerstone page builder plugin 8.0.8 & 5.0.8 version respectively. Please update safely from theme update notification and let us know if it doesn’t work for you.

Hope it helps
Thanks

#21

I did updated the theme just now - then cornerstone - I. still cant. save that one particular post

Also everything on the site looks great but after the update there a area on homepage that the background isn’t showing (I am looking on phone)