Hi there. Scrolling experience on my website is … painful. A few times scroll bounces back in the backend, but most often (backend and frontend) it jumps in small steps after having insisted on scrolling rather than give a fluent scroll experience. Tried installing Smooth Scroll extension without luck. Any ideas would be appreciated. Thanks.
Hello @nblund,
Thanks for writing in! This could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):
- Testing for Plugin Conflict
- Theme Update
- Child Theme
- CSS/JS Customization
- Disabling Cache
- Disabling CDN
If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Best Regards.
It appears there was a plugin conflict.
Deactivating and reactivating all of them did the job.
Thanks.
Hello @nblund,
We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!
Best Regards.
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