I’m not too sure what’s going on as I made 4 different people test this. I turned off Ken Burns, I made sure that mobile view was not hidden. Can someone please help me figure out what the issue could be?
Hello Dora,
Thanks for writing in! I can confirm that the issue is happening to your site. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):
- Testing for Plugin Conflict
- Theme Update
- Child Theme
- CSS/JS Customization
- Increasing PHP Memory Limit
- Disabling Cache
- Disabling CDN
If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Best Regards.
Hey ruenel,
Thank you for your reply. Unfortunately the troubleshooting steps didn’t yield any result, the slider is still seemingly missing on mobile. I’ve disabled CloudFlare for the time being, and attached a secure note with the login information so someone can take a look.
Thank you!
Hi Dora,
What I’m seeing on mobile is No Slides Found. This means, your slide are configured to desktop only. Please turn off this option
Hope this helps.
Thank you, I didn’t realise there was one extra place where this could be set. That was it.
You’re most welcome!
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