Responsive classes are being added in to sections but I didn't use "Hide based on screen width"

Support
#1

Hi there – I have a number of sites (on a multisite install) with a weird issue.

The classes to hide sections (x-hide-md x-hide-sm x-hide-xs) are being added in to a section even though there no selections made in the “Hide based on screen width” option in the backend. If I select all of the screen width, then deselect them and save, it saves correctly and those classes are gone on the frontend.

Any idea why this is happening, and how I can automate the process of removing these mysterious classes?

Things to know:

  • Pro / Cornerstone is up to date
  • These are “classic” sections, for what that’s worth.
  • These sites are clones of each other, so I may have replicated the issue unknowingly, but it seems to have just come up.

Thanks!

#2

Hello @aaronschmidt,

Thanks for writing in! It is best that provide us a URL of the page so we can check on the element structure. If you were using the X shortcodes, the early days of the theme, most likely some of the elements were not rendered correctly with the latest version of the theme.

You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.

#3

Excellent, thanks! Secure note added.

#4

Thank you for the info.

We can’t access the site because of WordFence.

Your access to this site has been limited by the site owner

Please disable the plugin temporarily or deactivate country restrictions. We will recheck the site once this has been taken care of.

Best regards,
Ismael

#5

Oh, sorry about that. Any chance you can share an IP address / range I can whitelist?

#6

Hey @aaronschmidt,

We are working on different places and can’t give you the static IP address. That said, it would be best to disable the restriction while we check your issue.

Thank you.

#7

Makes sense. I deactivated. Thanks!