Renew Bands Portfolio Page: Video Source Missing

Hello,

I’m having some trouble with adding a video to the portfolio page. Here’s a video that explains the issue more clearly. Thanks, https://www.loom.com/share/8d57569d9a9b4835996e6eef9c8528b9

Hi Shirley,

Thank you for reaching out to us. If you select the video media type you will be presented with a new section containing settings to set up the video https://theme.co/docs/portfolio-settings (see screenshot)

If you’re not seeing this section then there must be a conflict which is preventing the video settings to show up. Please check for the following first:

  1. TESTING FOR PLUGIN CONFLICT
  2. THEME UPDATE
  3. CHILD THEME
  4. DISABLING CACHE
  5. VERSION COMPATIBILITY

If the problem persists then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

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