Hello Mike,
Please go to Tools > Site Health > Status. Please make sure that you resolved all the performance issues especially the Post Max Size and Upload Max Size as this could also affect the loading of the builder.
We have checked your Child theme and there are several custom PHP blocks that may have caused the issue like this block;
//* Remove Query String from Static Resources
function remove_css_js_ver( $src ) {
if( strpos( $src, '?ver=' ) )
$src = remove_query_arg( 'ver', $src );
return $src;
}
add_filter( 'style_loader_src', 'remove_css_js_ver', 10, 2 );
add_filter( 'script_loader_src', 'remove_css_js_ver', 10, 2 );
It is best that you temporarily remove the custom PHP blocks and add them back one block at a time so that you will know which block is causing the issue.
And you may have a broken template file that must be relocated. For example, the _brand.php
file should be relocated to wp-content/themes/pro-child/framework/legacy/cranium/headers/views/global/
. You will need to create the folder path in your child theme because it does not exist yet.
Best Regards.