RE: ThemeCo -- billing issue / urgent

Support
#1

Hello -
I would like to request help with a billing matter. My Pro Single license is already paid through July 14, 2026 , and I want to make sure my credit card will not be charged again when that date arrives.

Please:

  1. Disable auto-renew on my license.
  2. Remove the stored payment method from my account.
  3. Keep the license active until the paid-through date so the theme continues to function normally.

There is no option in my dashboard to remove the card or contact billing directly, so I am posting here for assistance.

Thank you for confirming once these changes are made.

#2

Hello @ionweb,

Thanks for writing in!

To cancel a subscription, go to the subscriptions section of your account billing page here, and click on ‘Details’ under the ‘Manage’ column next to the subscription you wish to cancel, then hover over the ‘click here’ link and you’ll see ‘Cancel my Subscription’ button appear. Click that and confirm, then you’re done.

In the Methods tab, you can remove your card details.

Hope this helps.

#3

Hi -@ruenel
I don’t want to cancel the subscription
I only want to remove my card on file or disable auto-renew.
This is for a client who still has 9 months left so canceling is not on the table.
Thanks.

#4

Hey @ionweb,

Canceling your subscription disables the Auto Renew yet still covers the remaining months of your subscription.

Hope this helps.

#5

Hi -@ruenel
It does help but as I am passing this account to website owners who will be using it, will the new owners be able to renew the subscription with my card that is on file?

Basically, I don’t want my credit card on this account. Hope that makes sense.
Thanks!

#6

Hello @ionweb,

If that is the case, I would highly recommend that you transfer the license code instead. You can unlock the license code from your Themeco account and then your new client can register a new Themeco account using the unlocked license code. Later on when it’s time for renewal, you client can input his own payment method.

Hope this makes sense.

#7

Hi @ruenel -

Can you provide the instructions on how to do this? I searched in the docs and I couldn’t find it.
Thanks

#8

Hello @ionweb,

Please check this out:

You will have to follow #2 and provide the license code to the client. But first, you will need to unlock the license from your Themeco Dashboard/ Manage License.

  • See the secure note below:

Hope this helps.

#9

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