Random "Critical Error" Message in Cornerstone Builder I've Never Seen Before

Support
#1

I keep getting this random “critical error” message I’ve never ever seen before in the builder. (See screenshot.) I have tried just about everything (deactivating plugins, removing all custom code, etc.) and it keeps happening. The other weird thing is that it will show the error message, and then when I immediately save again right afterward it sometimes saves?

aed789d3-3d4f-4fd8-946a-7834a8d18497_
aed789d3-3d4f-4fd8-946a-7834a8d18497_1920×1080 379 KB

Any explanation or anyone else getting this same thing?

#2

Hello @leighgen,

Thanks for writing to us.

In order to help you with your concerns, we need to check your settings. I would request please share the admin login details. Meanwhile, I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hello @leighgen,

Thanks for sharing the login details. I went ahead and checked the site settings, and it seems that there might be a PHP memory issue. I would suggest you please have a look at this documentation to learn more about how to increase the PHP memory limit.

Thanks

#4

I had exactly the same thing… on save. But it still seemed to be saving.
Not sure if it’s exactly what fixed it… but installed the ‘Sweep’ Plugin and did a full sweep… and it seems to have gone away.

#5

Glad that things are well for you.

#6

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