We installed X Theme on our test site, but when we launched it and the domain changed to the site domain, it wont validate. We changed the site address under my licenses to the new one, but it still wont validate.
What’s my next steps to get the validation to work?
Please try going to your license page, https://theme.co/apex/licenses and make sure the purchase key is assigned to that given domain. Or do you mean you were revoking it from your site admin? You still need to remove the assigned site to your purchase key and it should be doable in your license page. Afterwards, re-assign your preferred site then do the validation in your site’s admin.
I advised you create a separate thread next time so as we can focus catering your support needs there. This is also so we can avoid confusion on replies.