Problems updating a page

[Marinaol]

Hi,

I have been having today a lot of problems updating one of the pages from my website. This is the page I am trying to update:

Courses - In a Woman's Body

I have tried 10 times today to update the header and make it look like this:

But for some reason even if when I Edit it in pro appears as modified it is not updated on the website, could you please tell me how to fix this as soon as possible? I have never had this problem before.

Best,
Marina.

[Marinaol]

Hi,

I have finally been able to change the header but now other changes that I am doing are not being saved. Please let me know which may be the reason so I can solve it as soon as possible.

Best,
Marina.

[marc_a]

Hi Marina,

Thanks for reaching out!

First, I suggest that you update your Pro theme to the latest version. If the issue still persists, there could be a plugin or custom codes that affect your header not to save the content.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.