Problems saving webpage after update pro 4.0.7

Support
#1

Hi

I’m experiencing problems with saving web page on our wordpress site (in both the wordpress and the theme editor) after update to pro 4.0.7, even after simple changes like image I get error when saving. According to our web hosting there is an issue with the x pro theme.

Help would be appreciated.

Many thanks,

Nicholas

#2

Hi Nicholas,

Thank you for reaching out to us. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If the issue persists then please perform the following troubleshooting steps:

  1. TESTING FOR PLUGIN CONFLICT
  2. CHILD THEME
  3. CSS/JS CUSTOMIZATION
  4. INCREASING PHP MEMORY LIMIT
  5. DISABLING CACHE
  6. DISABLING CDN
  7. VERSION COMPATIBILITY

If nothing helps then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

#3

Hi Nabeel,

Thanks for getting back to me. Problem solved. There was a plugin conflict.

Thanks again,

Nicholas

#4

Great to hear. Let us know if you need anything else.

#5

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