Problem with X pro - HANG

[Symbiosis]

Hi there,

I uploaded the latest X Pro and Child theme to a new website. However, I am unable to work on the website. It keeps reading!! ! Hang!!

Appreciate your help with this matter.

Thank you.

[tristup]

Hi @Symbiosis,

Thanks for reaching out.
There might be some different reasons behind your issue, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please reshare the login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[Symbiosis]

Hi @tristup,

Thank you for your suggestions.

It seems to be the plugin conflict with Siteground Optimizer. Do you have your clients using their server for hosting? How do they fix this problem?

Thank you.

[tristup]

Hi @Symbiosis,

There are few reported issues on this, they mostly deactivated the said plugin and used another one or they exclude the files to be minified. You can find the following thread with a similar topic.

Autoptimize and X Pro

Hey, I’ve followed the performance tips on your website and installed the Autoptimize plugin to minify CSS/js, the issue is every time I try to go and edit a page using pro the X Pro Builder does not load up. And when I un-minify CSS/js, X Pro builder works. Here is a quick video of what it looks like with Autoptimize ON. [X-pro-with-autoptimize] Is there a workaround this to exclude a crucial js from minifying that’s causing X pro to not load up? The main reason I am asking is that I don’t…

Pro theme Page builder won't load

Hi Halim, To make the Content Builder work, you need to exclude the mentioned files from minification. Thanks

Hope it helps.
Thanks

[Symbiosis]

Hi @tristup,

Thank you for the suggestions. I will ahve a look. I also notified the plugin engineers. They are keen to investigate the issue.

Thanks

[christian]

You’re welcome, @Symbiosis.