Problem with validating license (X Pro)

[Tonzas]

Hello

This is follow-up for my previous post:

Problem with activating the license

Thank you for the quick response. One of the plugin caused this activation issue and temporary disabling that plugin helped.

I still have problems to validate license in couple of my sites. I would appreciate any help to get those sites as validated.

The problem has repeated within the following cases:

1. I have installed the X Pro in development environment.
2. When the site was ready for publish, I’ve moved it to another web hosting
3. In production environment, I was not able to activate it anymore.

Tried to deactivate all of my plugins, but this wont help. Also tried to revoke the site license from my Themeco account and re-activate it via website, but no luck.

I will provide the login details in secure note as you requested in the last time.

[marc_a]

Hi @Tonzas,

Thanks for reaching out.

Your website is now fully validated, what I did is just delete the website under your Pro unlimited licenses then re-add the website and the magic works.

Hope that helps.

Thank you.

[Tonzas]

Thank you for the quick reply
I’m not sure, what went wrong previously when I did the same (at least thought so that I did). But anyway, thanks!

[marc_a]

Hi @Tonzas,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.