Problem with licences


I bought 5 licences of pro and used two. Now I used a third one for a website and it said that the licence is in use. tried next one, same. The fifth one worked but now two days later in wp dashboard it says that there is no valid licence.

What can I do to get my 3 licences number to work again?

Hello @conte,

Thanks for asking. :slight_smile:

I checked your licence manager page and I am quite confused with the URL’s you have entered in Pro licences. I see words like unknown, safehafen etc in the URL section without the domain TLD. Please do following:

  1. Please enter valid domain names like in licence manager page.
  2. Now login to the and under Pro please enter the purchase code to validate.

I also suggest you to please take a look at following tutorial for more information.



i deleted the comments. I only use the last license where you can see a domain name. The rest I never used. Can you please tell me, why they seem to be in use?

Hi There,

Thanks for writing in again!
Can you please confirm if you are getting any error at the time of validation?
Also, you can try adding the full URL of your website to the license.
The example in the secure note.

If that doesn’t help please let us know your website details so that we can have a look.

Please provide the following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
    All the best!

seems to work now. didnt know that I have to enter the secific URL. thanks

Glad it works for you now :slight_smile:

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.