Problem with Breadcrumbs

[alex5252]

I’m looking at a woocommerce product and the breadcrumbs show:

Home → → NAME OF PRODUCT

Shop is missing.

The <li>, <a>, and <span> are all there but the <span> is blank.

As a side note, (And I just signed up for One so I assume this is a question that I can ask, though perhaps not here. Tell me if there is a separate forum place for “One”), I had figured that the elements in the header were shortcodes like the elements in the body, however when I tried adding a filter to ‘do_shortcode_tag’ none of the header elements did anything? Are those header elements shortcodes?

[alex5252]

Oh and I’m using the most recent versions of PHP, wp, pro, WC and the only plugin I had active was WC.

[rad]

Hi Alex,

Thanks for reaching out.

Please check this https://theme.co/docs/how-to-use-your-one-plan about the One subscription. And yes, you may ask it

But to answer it, that empty span should contain the shop title which can be change at Theme Options > {ACTIVE STACK} > Shope Options. Please add a title there

Thanks!

[alex5252]

Unfortunately such a setting does not exist as can be seen in the screen shot

I have the most recent version of Pro, WP, PHP and WC, and no other plugins are activated.

[ruenel]

Hello @alex5252,

Please go to Pro > Headers and temporarily disable your Global Headers.
Go back to Pro> Theme Options > {ACTIVE STACK} > Shop Options and insert the “Shop Title” first. You might need to include other necessary fields as well. Once everything is set, you can enable your Global Header again.

Kindly let us know how it goes.

[alex5252]

I disabled the global header, went over to Theme Options > Integrity > Shop Options to find this.

It would appear that the relevant settings were already set.

I saved these settings, and reactivated my header as the global header, and the shop text is still missing in the breadcrumbs.

[ruenel]

Hello @alex5252,

We have tried to replicate this issue in our local testing servers. We have switched between our child theme and the parent theme across the different stacks. We cannot replicate the breadcrumb issue. It is displaying as expected in our testing servers.

In your site, you have used a child theme and you have added several modifications. Are there any codes that alter or override the breadcrumb somewhere? Please switch to the parent theme. You may also temporarily deactivate 3rd party plugins. We need to find out whether your Pro parent theme has some missing or corrupted files or that a certain plugin is causing it.

We highly recommend that you reinstall Pro theme. To do that, you will have to do it manually. Please check this out:

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

Kindly let us know how it goes.

[alex5252]

Switching to the parent theme and de-activating all plugins was troubleshooting I attempted before I contacted you.

Shall I try reinstalling Pro?

[ruenel]

Hello @alex5252,

Can you please re install Pro theme? After reinstalling it, test your site by only using the parent theme while 3rd party plugins are deactivated as well.

Kindly let us know how it goes.

[alex5252]

Re-installed Pro, Parent theme is the active theme, and the only plugin activated is WooCommerce, and I removed all custom css and js.

The problem still persists.

[lely]

Hi @alex5252,

Can you share which specific site you have this issue? I visited one and there it is:

If in case you think we need to credentials to see your current setup, please share site URL and credentials inside a secure note. Thank you.

[christian]

Hey @alex5252,

The issue happened because the Shop page in WooCommerce > Products was left empty. To test, I’ve assigned your Shop Now page as the Shop page and it works. Please note that creating a Shop page is the recommended WooCommerce setup.

Hope that helps.

[alex5252]

ok. Thank you. It is working now

[christopher]

You’re welcome.