Problem after Modern Events Callendar update

Support
#1

Hi, my client uses the Modern Events Callendar to feature activities of their meditation center and so every event has a separate offerings module on Givebutter platform (https://givebutter.com). This platform allows to embed Givebutter widgets via shortcodes. They worked at the beginning, but after the recents MEC update they stopped showing up on the front end.
I have checked the site, everything is up to date. Givebutter shortcodes still work well when used on Cornerstone pages or posts, but they don’t show up on events.
My clients contacted MEC support, but they cannot find any reason causing this kind of problem.
Do you have any clue what could cause it and how to solve it?

Best wishes,
Beata

#2

Hello Beata,

Thanks for writing to us.

To better assist you, we need to review your settings. Please clone your live website to a staging server and share the staging site’s admin login details with us. This will allow us to investigate the issue without affecting your live website. Please note that we cannot guarantee a resolution, as the issue appears to be related to a third-party plugin, whose functionality and codebase are outside our control. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

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Thanks for understanding