Several pages on a website will not open in the visual builder and they show blank on the front end. We have confirmed all the CS blocks are in order - not all pages just some pages:
yet, when we open the builder all we see is:
Any thoughts?
We are up to date with plugins and have tested plugin conflicts.
Thank you!
Hello Michael,
Thanks for writing to us.
It might be the issue of version compatibility or the content has been edited outside the Cornerstone builder. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
Yes, thank you we tested all of this. The content has not been edited outside of Pro and it is only a certain pages.
However, I think I may no the issue, if you can clarify. These pages were imported in, so the requisite cs_sections could be missing from the database?
Hi Michael,
How did you import the pages from another website to your website? Maybe there’s some option missing when you imported the pages. I suggest that use template manager when you import/export page templates.
Hope that helps.
Thank you.
OK, let me check. Thanks!!!
Hi Michael,
You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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